I was trying to find some discount code ( :) ) on google for Sydney Tools and got to this page. I was just one click away to place my order worth around $260. Now I won't shop with them.
It's a common term here, most retailers will say similar and most Australian's don't get offended by it. It's like sir in the US.
. I have bought stuff from them since this debacle, but its only cheap easy stuff, bare name brand tools; stuff that if it does go wrong can be warranted easily. I used to recommend them as the dispatching etc was really quick but i generally tell people to avoid them now. Such a shame too, it really makes no business sense for them to give their customers the run around... if the items are faulty they go back to the manufacturer its not like they carry the cost, all that happens is they lose a customer...
Is the item dispatched or not? Surely if the serial numbers are detailed on the invoice almost 5 full business days ago then the items have been "picked" ready for dispatch... and it should take 4 days to get the items on the courier?
NID - Registers a unique ID that identifies a returning user's device. The ID is used for serving ads that are most relevant to the user.
Bought some items from their ebay store and have never had a problem with them. Items were sent fast and arrived in good order.
MySQL has a setting to autoincrement keys only on null insert or on both inserts of 0 and null. Don't count on this setting, because your code may break if you change server.
But in any kind of service, it is entirely not appropriate to refer to the customer as 'mate'. They are not your 'mate', they are your customer, you call them Sir or Madam or Mr(s) X unless otherwise directed.
We called them 3 times a week for the next 3 months with nothing. They were rude over the phone, and actually told me an "empty delivery truck has turned up 3 times in a row". Only to be eventually told that the kit is on backorder. My partner had had enough so we went there, she made a scene, told them their service is rubbish and the manager of the store quickly told her she can have whatever she wants from their air tool section. Only for most of it to be rubbish quality.
Sure ive butted heads with a number of rude or unhelpful staff, but i was also fortunate enough to come across a gentleman who went above and beyond to deliver me outstanding customer service and has now earned my respect and business. All im trying to say is that nobody is perfect, but this company tries to offer the best prices and efficient service... It's not easy trying to find the perfect staff members. I'm just glad a salesman called Michael answered my call about twelve months ago and i've been dealing аркада казино with him ever since.
Saga started in July 2015 when the tool broke on first use.. returned for refund as it was a sunday that it broke and I need replacement "now". So i brought a new set at higher price.
This is the worst customer experience I have ever had from a rather big retailer and I highly recommend not using this retailer. Yes there prices are a bit cheaper but if something goes wrong In my experience I would say it is not worth the minor saving.
Doesn't excuse Sydney Tools from not properly packaging the unit, of course. Have you gotten the ball rolling with them to get it sorted out? Are they sorting it out?
We'll ship everything else but do you want to wait 2-3 weeks for the other or just refund?" "well to be honest mate I only bought it cause I was already buying something else you know how it is ....